Terms of use

These terms are the agreement between you and TukHop for using the app and this website. By using either, you accept them.

Anyone can check a price or read the news. To plan a trip or to book a ride, a Day Pass or a rental you need an account, and you need to be old enough to make an agreement of your own where you live.

Your email address is your login, and we confirm it with a code we email to you. One account is for one person.

Keep your password to yourself. What is done with your account is yours to answer for, so tell us if you think someone else has used it.

Price Check shows what people usually pay for everyday things, and a fair range, in a town or across Sri Lanka. A verdict compares the price you were quoted with that range.

Both are a guide. A seller is free to ask a different price, and a price above the range is not always an unfair one: the place, the season and the quality all change what something costs.

A plan is worked out from your answers: a route, the nights at each stop, an itinerary and a budget. The same answers always give the same plan.

The budget is an estimate from typical prices, and the drive times are estimates too. Planning a trip books nothing.

TukHop is the seller of every ride, Day Pass and rental you book in the app. We take your payment and deal with any refund.

We arrange the driver or the vehicle with Ceylon Lodge in Negombo and the people we work with. The Ceylon Lodge phone number the app shows is the one to call if something goes wrong on the day.

Before you pay or confirm, the app shows the price, TukHop's service charge as a line of its own, and the rules for that booking. Your booking keeps those rules, even if they change later.

If a booking needs paying or a card, the app shows how long you have. A booking not paid for in that time is dropped.

You book a tuk-tuk, a car or a van for a route, a day and a departure window, shared or private. Which vehicles you can start a ride in depends on how many of you travel, and the app shows them.

A private ride from a town with no pickup point starts at the hotel or address you give us, and a ride from the airport needs your flight number. If your flight lands late, call the Ceylon Lodge number. We then assign a driver and confirm the pickup time, and the app shows both on your pass. Show the pass when you board.

On a shared ride, the fare for each person falls as more seats are filled, and other travellers can book the empty seats. Before you confirm, the app shows the most you can pay.

Each vehicle has a limit on bags, which the app shows. If the app lets you go on with more, it is at your own risk: if the bags do not fit at pickup, the driver can refuse you, and that counts as a no-show.

You pay for a ride by card in the app. Your card is checked when you book. Closer to the day the most you can pay is held on your card, and the app tells you when. A hold is not a charge: the fare is taken when the ride leaves, by how many are on board, and the rest of the hold is released.

You can cancel a ride in the app until it starts. Before you confirm, the app shows what cancelling will cost.

It is free up to the time the app shows for that ride, as long as nobody else has been on it. After that time, or once someone else has joined, even if they cancel later, part of the amount held on your card is kept.

If you are not on board when the ride leaves, part of the amount held is charged. The pass shows how much.

If we have to call a ride off, your booking is cancelled and you do not pay for it.

A Day Pass is one day in one town with a driver, at a fixed price for the vehicle you choose. The app shows each pass's stops, what is included and what is not, and the area it covers. A pass can be booked only in the towns and on the days the app offers it.

You give us a pickup and a drop-off address. We assign a driver and confirm the pickup time, and the app shows both on your pass. If an address looks too far, we call you, and any extra is charged separately.

Extra hours and extra stops are paid in cash to your driver, at the hourly rate the app shows. There is no service charge on them.

You pay for a Day Pass by card in the app, as for a ride: your card is checked when you book, the price is held closer to the day, and it is taken when the driver starts your pass. The whole price is taken if anyone in your party comes.

You can cancel in the app until the pass starts. It is free up to the time the app shows for it. After that, or if nobody is at the pickup, part of the amount held is charged, and the app shows how much.

We can call a pass off, for example for the weather, and then you do not pay for it. A problem on the day, such as rain or a closed stop, goes through the Ceylon Lodge number on your pass.

A rental is a vehicle you drive yourself. It comes with no driver and no fuel. You choose a type of vehicle, a town and your dates, and give a hotel or address. You book a type, not one particular vehicle: photos of a type are examples. The app shows the shortest and longest rental, how soon a rental can start, and the youngest renter, which you confirm when you book and we check on your licence.

You pay the rental and the service charge in full by card when you book. Your booking is subject to your documents being approved and to a vehicle being available, and you get a full refund if we cannot confirm it.

Documents. After you pay, the app lists the documents we need and when they are due. We may reject one, with a reason, and you can send it again. If you cannot provide a required document, tell us in the app: we cancel the rental and refund everything you paid, service charge included. If a required document is still missing at the deadline, that counts as you cancelling at the deadline.

Your vehicle. We look for your vehicle once your documents are approved. If we cannot provide one, we cancel the rental and refund everything you paid, service charge included. When it is confirmed, the app shows the vehicle, the place, the time and your handover contact.

Handover. Pay the cash deposit to your handover contact. The app shows the amount before you pay for the rental, and no service charge is added to it. With your contact beside you, accept the rental agreement in the app and record the vehicle: photos, fuel and odometer. You need a connection for this. The rental agreement then applies as well as these terms.

Return. Bring the vehicle back to the same town and record it again with your contact. The deposit is returned after the vehicle has been checked. Late, early or one-way returns, and any damage, are settled with your handover contact.

Accidents and breakdowns. Call the Ceylon Lodge number the app shows on your rental.

Cancelling. You can cancel in the app until handover. How much comes back depends on how long before pickup you cancel: everything, part of it, or nothing. The app shows these periods before you pay, and shows the refund before you confirm. Part of it means a share of everything you paid, service charge included. If you do not collect the vehicle, nothing comes back. After handover a rental cannot be cancelled in the app.

The News tab lists travel stories from Lakbima News. A story opens on lakbimanews.lk, and what it says is Lakbima News’s own.

We work to keep the prices, the plans and the app itself right and running, but we cannot promise that every figure is current or that the app is always available.

The app is a guide for your own decisions. What you agree with a shop, a guesthouse or anyone else you deal with on your trip is between you and them.

You can delete your account at any time, in the app or on this site. A ride or Day Pass still to come, or a rental still running, has to be cancelled or finished first.

We may close an account that is used to harm the service or other travellers.

When these terms change, the date at the top of the page changes with it. If you keep using the app after a change, you accept the new terms.

Write to the address on our Support page.